> ## Documentation Index
> Fetch the complete documentation index at: https://developer.kyckr.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Portal User Admin 

> Managing users and permissions in the Kyckr Portal

All user management happens in the **Admin** area, accessible from the top navigation bar of the Portal. From there, you can view every user linked to your organisation and manage their access. Only account administrators can manage users.

<Frame>
  <img src="https://mintcdn.com/kyckr-0823abd6/XiY2p72r0gFgkA3d/images/Access-Admin-Tab--1.png?fit=max&auto=format&n=XiY2p72r0gFgkA3d&q=85&s=0e9d495207f1c312773cac9edb07cdae" alt="Access Admin Tab 1" width="2250" height="446" data-path="images/Access-Admin-Tab--1.png" />
</Frame>

## Creating a user

Any administrator can add users to your organisation's account. New users receive a welcome email with a password reset link, giving them immediate access to the Portal.

<Steps>
  <Step title="Open user management">
    Click **Admin** in the top navigation bar.
  </Step>

  <Step title="Start the add user flow">
    Click **+ Add User**, in the top right of the user management table.
  </Step>

  <Step title="Enter the user's details">
    Provide:

    * First name
    * Surname
    * Email address
    * Role: **User** or **Admin**

    <Frame>
      <img src="https://mintcdn.com/kyckr-0823abd6/XiY2p72r0gFgkA3d/images/Add-new-User--1.png?fit=max&auto=format&n=XiY2p72r0gFgkA3d&q=85&s=123be530fdf955116065b2b23958e83a" alt="Add New User 1" width="1229" height="1231" data-path="images/Add-new-User--1.png" />
    </Frame>
  </Step>

  <Step title="Add more than one user (optional)">
    Tick **Add another user** to keep the form open and add several users in one session.
  </Step>

  <Step title="Confirm">
    Click **Add User**.
  </Step>
</Steps>

<Note>
  The new user receives a welcome email with a password reset link. They need this to log in for the first time.
</Note>

***

## Editing a user

<Steps>
  <Step title="Open user management">
    Click **Admin** in the top navigation bar.
  </Step>

  <Step title="Find the user">
    Search by name or email, then click the three dots (**⋮**) next to the user, and select **Edit User**.

    <Frame>
      <img src="https://mintcdn.com/kyckr-0823abd6/XiY2p72r0gFgkA3d/images/Edit-User-.png?fit=max&auto=format&n=XiY2p72r0gFgkA3d&q=85&s=a22d943fc7454be257184cab6cc1b80b" alt="Edit User" width="1221" height="943" data-path="images/Edit-User-.png" />
    </Frame>
  </Step>

  <Step title="Update the user's details">
    Edit any of the following:

    * First name
    * Surname
    * Role: **User** or **Admin**
  </Step>

  <Step title="Save changes">
    Click **Save Changes**.
  </Step>
</Steps>

***

## Resetting a user's password

If a user is having login issues, or isn't receiving their password reset email, an administrator can trigger a reset from the admin area.

<Steps>
  <Step title="Open user management">
    Click **Admin** in the top navigation bar.
  </Step>

  <Step title="Find the user">
    Search by name or email.
  </Step>

  <Step title="Send the reset">
    Click the three dots (**⋮**) next to the user, then select **Password Reset**.
  </Step>
</Steps>

<Note>
  The user receives an email to reset their password. If it doesn't arrive, ask them to check their junk folder first. If it still doesn't appear, contact [**support@kyckr.com**](mailto:support@kyckr.com).
</Note>

***

## Deleting a user

<Steps>
  <Step title="Open user management">
    Click **Admin** in the top navigation bar.
  </Step>

  <Step title="Find the user">
    Search by name or email, then click the three dots (**⋮**) next to the user you want to remove.
  </Step>

  <Step title="Delete the user">
    Select **Delete User**.
  </Step>

  <Step title="Save changes">
    Click **Save Changes** to confirm.
  </Step>
</Steps>

<Note>
  Deleted users aren't removed permanently. See [Reactivating a deleted user](#reactivating-a-deleted-user) below.
</Note>

***

## Reactivating a deleted user

<Steps>
  <Step title="Open user management">
    Click **Admin** in the top navigation bar.
  </Step>

  <Step title="Switch to inactive users">
    Click the **Active** drop-down and select **Inactive**.

    <Frame>
      <img src="https://mintcdn.com/kyckr-0823abd6/XiY2p72r0gFgkA3d/images/ActiveInactive-users-1.png?fit=max&auto=format&n=XiY2p72r0gFgkA3d&q=85&s=15c7db64927275841567feb77b271f63" alt="Active Inactive Users 1" width="1391" height="800" data-path="images/ActiveInactive-users-1.png" />
    </Frame>
  </Step>

  <Step title="Reactivate the user">
    Find the user, click the three dots (**⋮**), then select **Activate User**. Confirm the activation.
  </Step>

  <Step title="Switch back to active users">
    Click the **Inactive** drop-down and select **Active** to confirm the user now appears in the active list.
  </Step>
</Steps>

<Note>
  Reactivated users receive a new welcome email, but **not** a password reset email. Ask the user to reset their password at [portal.kyckr.com](https://portal.kyckr.com), or trigger a reset yourself — see [Resetting a user's password](#resetting-a-users-password) above.
</Note>